Shipping policy

Shipping Policy – Centra Supply

At Centra Supply, we are committed to providing reliable and transparent shipping for all orders within the United States.

Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday).

  • Orders placed after 5:00 PM CST (GMT -06:00) will begin processing the next business day.

  • Orders are not processed on weekends or U.S. federal holidays.

Delivery Time

  • Standard transit time: 4–7 business days (Monday–Friday).

  • Total estimated delivery time: 5–9 business days (processing + transit).

Delivery times are estimates and may vary due to carrier delays or high shipping volume.

Shipping Coverage

  • We currently ship within the United States only.

  • We do not offer international shipping at this time.

Shipping Fees

  • Free standard shipping on all orders.

  • No minimum purchase required.

Shipping Carriers

We partner with established U.S. carriers, including:

  • UPS

  • FedEx

  • USPS

  • FedEx Freight

  • Old Dominion Freight Line

  • XPO Logistics

  • Estes Express

Carrier selection depends on package size, weight, and destination.

Order Confirmation & Tracking

  • After placing an order, you will receive an order confirmation email.

  • Once shipped, you will receive a shipping confirmation email with tracking information.

  • Tracking updates are provided by the selected carrier.

Lost or Missing Packages

If tracking shows “Delivered” but you have not received your order:

  1. Verify your shipping address.

  2. Check around your property and with household members.

  3. Contact the carrier directly using your tracking number.

If the carrier confirms the package is lost, contact us at support@centrasupply.com with your order number. We will issue a replacement or refund after verification.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to weather, carrier issues, or high shipping demand. If your order has not arrived within 10 business days, please contact our support team.

Contact Information

Centra Supply
Company Name: AMG Digital Retail LLC
EIN: 39-3457193

📍 339 East Parkview Ave, Elmhurst, IL 60126, United States
📞 +1 (630) 634-7281
📧 support@centrasupply.com

Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM CST