Shipping policy

Shipping Policy – Centra Supply

Effective Date: February 7, 2026

1. Introduction

At Centra Supply ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, centrasupply.com.

Fulfillment Notice: As an authorized dealer, orders are shipped directly from the manufacturer of each brand we carry. All products are genuine, brand-new, and factory-sourced, and ship from the manufacturer's U.S. facility. Our registered business office is located at 339 E Parkview Ave, Elmhurst, IL 60126, United States.

2. Shipping Destinations

  • Countries We Ship To: United States – all 50 states. We do not offer international shipping at this time.
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States): Free standard shipping on all orders, with no minimum order value required. There are no hidden fees or additional shipping charges at checkout.

4. Order Processing Time

  • Handling Time: Orders are processed with a handling time of 1 to 2 business days. Orders are fulfilled Monday through Friday (excluding holidays).
  • Order Cut-Off Time: The order cut-off time is 5:00 PM Central Standard Time (GMT-06:00). Orders placed before this time will begin processing the same business day.
  • Weekend and Holiday Orders: Orders placed on weekends or U.S. federal holidays will be processed on the next business day.
  • Backorders: If an item is backordered, we will notify you within 48 hours of order placement with an estimated availability date.

5. Estimated Delivery Time

  • Transit Time: 4 to 7 business days for all destinations. Orders are shipped Monday through Friday.
  • Total Estimated Delivery Time: 5 to 9 business days from the date the order is placed.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues. Large commercial equipment shipped by LTL freight may require additional transit time and delivery scheduling; our team coordinates all freight deliveries with you directly.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
  • Domestic Carriers: USPS, UPS, FedEx
  • LTL Freight Carriers (for large machinery/equipment): FedEx Freight, Old Dominion Freight Line, XPO Logistics, Estes Express Lines
  • Shipment Tracking: All orders include tracking information, provided via email once your order has shipped.

7. Order Tracking

After your order has shipped, you will receive an email containing your tracking number, carrier name, and tracking instructions. You can track your package directly on the carrier's website using the tracking number provided in your shipping confirmation email. You will also receive automatic email updates from the carrier as your package moves through the delivery process.

If you have questions or need assistance with tracking, please contact our Customer Service team at support@centrasupply.com or +1 (630) 634-7281.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: If your package is delayed beyond the estimated total delivery time of 5 to 9 business days, please contact us at support@centrasupply.com or +1 (630) 634-7281.
  • Lost Packages: If your tracking information indicates that your package was delivered but you have not received it, please verify the shipping address provided, check with neighbors or building management, and then contact us for further assistance.

8.2 Damaged Packages

If your package arrives damaged, take photos of the damaged packaging and items, and contact us within 5 business days of delivery at support@centrasupply.com. Damaged items are eligible for a full refund or replacement, with return shipping covered by us. For freight shipments, inspect all packaging for visible damage and note it on the delivery receipt before signing.

9. Missing Items

If any items are missing from your order, contact us within 30 days of receiving your package with your order number and details of the missing item(s). We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy Summary

  • Returns are accepted within 30 days of receiving your order, for both defective and non-defective products.
  • Non-defective (change-of-mind) returns must be unused, unassembled, and in original packaging.
  • The customer is responsible for return shipping costs on change-of-mind returns.
  • A 15% restocking fee applies to change-of-mind returns only. No restocking fee applies to defective, damaged, or incorrect items.
  • Refund processing time is up to 7 business days after we receive and inspect the returned item.

For complete details, please refer to our Return and Refund Policy.

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, and additional shipping charges may apply.

12. Contact Information

Centra Supply
Email: support@centrasupply.com
Phone: +1 (630) 634-7281
Address: 339 E Parkview Ave, Elmhurst, IL 60126, United States
Hours: Monday to Friday, 9:00 AM to 5:00 PM CST
Legal Business Name: AMG Digital Retail LLC