Warranty

1. Manufacturer's Warranty

All products sold by Centra Supply are backed by the manufacturer’s warranty. Specific coverage details, such as duration and terms, vary by product—please refer to the product manual or packaging for exact information.

If you're unsure about your product’s warranty, contact our support team at support@centrasupply.com or (630) 634-7281 for assistance.

2. Product Quality

Your satisfaction matters to us. If your item arrives defective or malfunctions, we offer a 100% refund or replacement.

To help us resolve this promptly:

• Inspect the packaging upon arrival. If any damage is visible—even just to the box—note it on the delivery receipt.

• If you couldn't open the package immediately and suspect damage, mark "suspect damage" on the delivery receipt.

• Then, email photos of the damage to support@centrasupply.com so we can expedite your replacement or refund.

3. Warranty Limitations & Exclusions

The manufacturer's warranty typically covers defects in materials and workmanship under normal use. However, coverage may be excluded for:

• Damage due to misuse, improper installation, unauthorized alterations, or normal wear and tear.

• Environmental damage beyond regular conditions.

• Consumable parts or accessories—unless specifically noted.

For accurate coverage information, consult the product manual or reach out to us.

4. Filing a Warranty Claim

To initiate a claim, email us at support@centrasupply.com with:

• Proof of purchase (order number or receipt)

• Detailed issue description (including photos or videos, if available)

We’ll review your claim and may request additional documentation. If approved, we'll coordinate a repair, replacement, or refund based on your product’s warranty terms.

5. Shipping & Labor Responsibilities

Unless otherwise stated:

• Shipping the product back to us for evaluation is your responsibility.

• If a repair or replacement is approved, shipping the new item may be handled by us.

• Labor or installation costs are not covered under standard warranties.

6. Transferring Your Warranty

Most warranties are non-transferable and apply only to the original purchaser. For potential exceptions or extended warranty options, please review your product’s documentation or contact our support team.

7. Disclaimers & Legal Limitations

This warranty represents our sole obligation and is not transferable.

We disclaim liability for any incidental or consequential damages arising from product use or inability to use the product. Some jurisdictions may not allow exclusion of incidental damages, so these exclusions may not apply to you.

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Centra Supply

• Phone: (630) 634-7281

• Email: support@centrasupply.com

• Business Hours: Monday–Friday, 9 AM to 5 PM CST

• Address: 339 East Parkview Ave, Elmhurst, IL 60126, United States