Billing Terms and Conditions

Effective Date: August 5, 2025

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Centra Supply ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

• Prices: All prices for products and services are listed in USD and are subject to change without prior notice.

• Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express

• PayPal

• Apple Pay, Google Pay

2.3 Payment Due Date

• One-Time Purchases: Payment is due upon checkout.

• Subscription Services: Not applicable unless otherwise specified in future offerings.

3. Invoicing

• Invoice Issuance: Invoices are issued upon order completion.

• Delivery Method: Invoices are sent electronically via email to the contact information provided by the customer.

• Customer Responsibility: It is your responsibility to ensure all billing information is accurate and up-to-date.

4. Late Payments

4.1 Interest on Late Payments

• Late Fee: If payment is not received by the due date, a late payment interest of 1.5% per month (or the maximum allowed by law) will be charged on the outstanding balance.

4.2 Suspension of Services

• Service Suspension: We reserve the right to suspend or cancel orders if payment is not received within 10 days after the due date.

• Reinstatement: Services will be reinstated upon full payment of outstanding amounts, including any late fees.

5. Disputed Charges

• Notification Period: You must notify us in writing within 15 days of the invoice date if you dispute any charges.

• Contact: Disputes should be sent to support@centrasupply.com and include the invoice number and dispute details.

• Resolution: We will investigate and resolve disputes promptly.

6. Refunds and Credits

• Policy Reference: Refunds or credits are provided in accordance with our Return and Refund Policy.

• Processing Time: Approved refunds will be processed to the original payment method within 14 days.

7. Taxes

• Customer Responsibility: You are responsible for all applicable taxes including sales tax, VAT, or similar charges.

• Tax Exemption: If tax-exempt, you must provide a valid exemption certificate at purchase.

8. Billing Errors

• Corrections: Billing errors will be corrected promptly.

• Overcharges: Overcharged amounts will be refunded or credited.

• Undercharges: Undercharged amounts will be invoiced to the customer.

9. Subscription and Recurring Payments

9.1 Automatic Renewal

• Renewal Terms: Subscriptions will automatically renew unless canceled in accordance with our cancellation terms.

• Notification: A reminder may be sent before renewal.

9.2 Cancellation

• How to Cancel: You may cancel by emailing support@centrasupply.com at least 30 days before the billing cycle ends.

• Effect of Cancellation: Services continue until the end of the paid period.

10. Payment Security

• Data Protection: All payment information is securely processed according to industry standards.

• Payment Processor: We use Shopify Payments and PayPal for secure transactions.

• SSL Encryption: All transactions are protected with SSL encryption.

11. Changes to Billing Terms

• Modification Rights: We may update these Terms at any time.

• Notification: Changes will take effect once posted on https://www.centrasupply.com.

• Acceptance: Continued use of services indicates acceptance of the new terms.

12. Limitation of Liability

• No Liability for Indirect Damages: We are not liable for indirect, incidental, or consequential damages.

• Maximum Liability: Our liability is limited to the amount you paid in the six months preceding the issue.

13. Governing Law

• Jurisdiction: These Terms are governed by the laws of the State of Illinois, USA.

• Venue: All disputes will be handled in the courts located in Illinois.

14. Contact Information

Company Name: Centra Supply
Address: 339 East Parkview Ave, Elmhurst, IL 60126
Email: support@centrasupply.com
Phone: (630) 634-7281
Website: https://www.centrasupply.com

15. Entire Agreement

These Billing Terms, along with our Terms of Service and Privacy Policy, constitute the full agreement between you and Centra Supply regarding billing.