Shipping Policy

Effective Date: August 5, 2025

1. Introduction

At Centra Supply ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, centrasupply.com.

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2. Shipping Destinations

We currently ship to:

• United States only

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3. Shipping Costs

• Standard Shipping (U.S.): Free on all orders

• No Hidden Fees: All shipping charges (if any) are displayed at checkout. There are no hidden costs.

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4. Order Processing Time

• Processing Time: 1–2 business days (Monday–Friday, excluding holidays)

• Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day

• Weekend/Holiday Orders: Orders placed on weekends or public holidays are processed the next business day

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5. Estimated Delivery Time

• Standard Shipping (U.S.): 3–5 business days

Note: Delivery times are estimates and may vary due to factors beyond our control such as carrier delays, weather, or holidays.

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6. Shipping Methods and Carriers

We partner with reliable domestic carriers such as:

• USPS

• UPS

• FedEx

All shipments include tracking and insurance.

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7. Order Tracking

Once your order ships, you will receive an email with:

• Tracking Number

• Carrier Name

• Tracking Link

You can also track your order at:
➡️ centrasupply.com/track-order

Need help? Contact us anytime at support@centrasupply.com

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8. Delivery Issues

8.1 Delayed or Lost Packages

• If your package is delayed or hasn’t arrived, please reach out to us:
  📧 support@centrasupply.com
  📞 (630) 634-7281

8.2 Damaged Packages

If your item arrives damaged:

• Take clear photos of the packaging and item

• Contact us within 7 days of delivery

• We’ll resolve the issue with a replacement or refund

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9. Missing Items

If something is missing from your order:

• Contact us within 7 days

• Include your order number and details of the missing item(s)

• We will ship replacements or issue a refund as appropriate

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10. Return and Refund Policy

• Returns Accepted: Within 30 days of receipt

• Conditions: Items must be unused, undamaged, and in original packaging

• Customer Responsibility: Return shipping is paid by the customer unless the item is defective or incorrect

• Refunds: Issued within 14 days after we receive the returned item

• For full details, view our Return and Refund Policy

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11. Incorrect Address

Please ensure your shipping address is correct before placing an order.

• If a package is returned due to incorrect address:

  • We’ll reach out to arrange reshipment

  • Additional shipping charges may apply

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12. International Customs and Duties (Currently not applicable)

If/when we begin international shipping:

• Customers will be responsible for any customs, duties, or import taxes

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13. Contact Information

For shipping-related questions or concerns, contact us:

Centra Supply
📧 support@centrasupply.com
📞 (630) 634-7281
📍 339 East Parkview Ave, Elmhurst, IL 60126
🕘 Monday to Friday, 9 AM – 5 PM CT

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14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any updates will be posted on this page with a revised effective date.

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Thank you for shopping with Centra Supply — we appreciate your business and are committed to getting your order to you quickly, safely, and reliably.